Emma Sutcliffe
CPO ISPEP
A global leader in patient-focused medicine development, a medical biochemist, and a psychotherapist and volunteer counsellor, Emma is a true example of where science meets empathy. From starting her career as a medical writer working in HIV, Emma has gone on to win a multitude of awards and speak at countless conferences as a champion for patient engagement over the past 30 years.
With experience working across biopharma, agencies, and now more recently a patient organisation, Emma is a firm believer in the importance of patient engagement professionals coming together – regardless of background or ‘title’ – to learn from each other, co-solve challenges, and advance best practices.
Seminars
Sustaining patient engagement measurement across multi-year programs is increasingly difficult as teams shrink, roles evolve, and priorities shift. This interactive workshop focuses on how to protect measurement continuity, credibility, and impact through organizational change – combining cross-functional systems thinking with practical strategies for adapting when resources are constrained. Participants will explore how to align stakeholders, leverage existing tools, and evolve their approach without losing momentum or trust.
This Workshop Will Gather Experts to Discuss:
- Designing cross-functional processes that sustain measurement across departments and long-term trials
- Leveraging existing technology and systems to capture engagement metrics efficiently
- Maintaining shared accountability across patient advocacy, clinical, medical, and commercial teams
- Prioritizing meaningful, defensible metrics that demonstrate impact on patient experience and trial outcomes
- Adapting measurement approaches during organizational change, budget pressure, or shifting priorities
